Returns
WARRANTY / RETURN POLICY
Plants start shipping at the end of April/March after our climate has warmed up enough.
We continuously sow seeds and transplant year-round but please keep in mind that your entire order may not be ready all at the same time and is not considered ready until most or all of the items are available.
If a plant variety is out of stock, we will substitute it for another variety that is the closest we have available. If you do not want substitutions please put that in the note section at check out.
If you have a specific timeline that you need your plants by it is best to contact us BEFORE ordering so we can give you a better timeline.
We fulfill all orders in the order they are placed and will send you a notification email with pick up or shipping info.
PLEASE CHECK YOUR SPAM FOLDER.
If a plant variety is out of stock, we will substitute it for another variety that is the closest we have available.
We have a 10% restocking fee for all orders canceled or returned after 48 hours.
Contact Information
One-Year Limited Warranty
What this Limited Warranty covers
Seeds
Hand Me Down Farms warrants that the seeds you buy from us will, when properly stored, planted, and cared for: (1) germinate at reasonable rates for one year from the date you buy them from us, and (2) grow true to type. Hand Me Down Farms disclaims all other warranties.
Live Plants
Hand Me Down Farms warrants that the plants you buy from us will, when properly cared for: (1) will arrive alive and rehab able, and (2) grow true to type. Hand Me Down Farms disclaims all other warranties.
Merchandise
What this Limited Warranty does not cover
Seeds
This Limited Warranty does not cover damage to seeds caused by the failure to store them in a cool, dry, dark place. Hand Me Down Farms does not warrant how productive the plant that grows from a seed may be because this may be affected by variables outside our control, including weather, soil composition, light, and pests. This Limited Warranty also does not cover damage to seeds or plants caused by the gardener, weather, acts of God, people, or animals.
Live Plants
This Limited Warranty does not cover damage to plants caused by the failure to properly revive, harden off and care for. Hand Me Down Farms does not warrant how productive the plant that grows may be because this may be affected by variables outside our control, including weather, soil composition, light, and pests. This Limited Warranty also does not cover damage to plants caused by the gardener, weather, acts of God, people, or animals.
Merchandise
This Limited Warranty does not cover damage to merchandise caused by attempts to modify or alter the product.
How long this Limited Warranty coverage lastsThis Limited Warranty lasts for one (1) year from the original date of purchase of the product from Hand Me Down Farms. The duration of any warranty that may be implied in law, if any, is also hereby limited to one year.
Who is covered by this Limited Warranty?
This Limited Warranty covers only the original purchaser of the product. This Limited Warranty is not transferrable to subsequent owners or purchasers of the product.
How to obtain service under this Limited Warranty
We value satisfied customers. If the seeds or merchandise you bought from us fails to meet the Limited Warranty, please email us the details at: Info@HandMeDownFarms.com, or by mail at
Warranty, Hand Me Down Farms, 31C Cottonwood Ln. Los Lunas, NM 87031.
Where possible, we will ask you to return the product to us. For seeds where that may not be possible, we may ask you for pictures. We are not responsible for the shipping costs of any product returns. The buyer’s failure to return the product upon our request voids this warranty.
What Hand Me Down Farms will do
Once you submit a warranty claim, we will evaluate it promptly. If we determine that the product does not meet our Limited Warranty, we may, at our sole discretion:
- Repair the merchandise,
- Replace the seeds, plants or merchandise,
- Refund the purchase price of the seeds, plants or merchandise.
Hand Me Down Farms will not be responsible for more than the amount paid for the product and is not responsible for return shipping.
No other express warranty applies
This Limited Warranty is the sole and exclusive express warranty. We make no other warranties that extend beyond this Limited Warranty.
No Hand Me Down Farms employee or agent is authorized to alter this Limited Warranty or to make any other warranty on behalf of Hand Me Down Farms. Your decisions about how, where, and when to plant seeds or plant are yours alone, and conversations with customer service representatives shall not create express warranties different from this limited warranty.
Limitation on liability
Liability under this Limited Warranty is limited to replacement of the product or refund of the purchase price. Hand Me Down Farms shall not be responsible for incidental or consequential damages. Under no circumstances will Hand Me Down Farms be responsible for more than the
purchase price of the product. Hand Me Down Farms is not responsible for labor or effort the buyer may have spent tending seeds or plants.
This warranty gives you specific legal rights, and you may have other legal rights that vary from state to state. Some states and countries do not allow the limitations or exclusions of relief; incidental, consequential, or indirect damages; or the limitation of liability to special amounts. So, the above limitations may not apply to you.
It is your responsibility to know your import and local agricultural laws. We are not responsible for seized, confiscated or destroyed products.